“Excellent, useful, practical and perfectly consumable course. One of the best ones I've been to not too much content, delivered and packaged in a great way, easy to implement. Thoroughly enjoyable.”
Assertive Communications Skills Participant
• Intent and clarity of message
• Framing tools
• Flexibility / Assertiveness quadrant
• Reframing techniques
• Quality questioning
• Conversation framework
• Responding to resistance
• Individual case study scenarios, feedback and coaching
At the end of this program participants will be able to:
• Develop a wider range of assertiveness skills and strategies to influence with confidence
• Create tailored assertiveness strategies for individual stakeholders
• Structure and deliver information more persuasively
• Improve self-awareness of what works and what doesn’t with respect to one’s own assertiveness style
• Manage challenging situations and dominant behavioural preferences
This program is suitable for anyone who needs to be more assertive in their role to achieve improved results and working relationships.
1 Day
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