• Delivering a message that will influence and persuade
• Building self-awareness of communication style and habits in the workplace
• Theory and practice of building rapport and influencing different personality types
• Active listening skills
• Purposeful questioning
• Techniques for dealing with conflict
• Challenging communication simulation
• Increase success rate of having messages heard and acted on by using flexibility and adapting to personality type
• Influence others by dealing with conflict effectively
• Practice active listening
• Practice real life work situations and set clear action plans
All staff benefit from enhancing their communication, both internally and externally. Participants will bring their individual, real-world scenarios and work on during the program.
1 Day Foundation
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