Handling Challenging Stakeholders

"The session was very interactive and the room was very engaged. The role plays were a really good way to learn how to deal with difficult conversations."

Handling Challenging Stakeholders Participant

This program is designed to address the key concepts of persuasion, and draws on awareness of body language, messaging and personality preferences to build skills of adapting to type, dealing with objections, turning complaints into opportunities and mastering listening and questioning skills. At the heart of this program is the concept that participants need to be able to influence others in order to achieve results, particularly in the face of divergent agendas. We aim to lift confidence and competence to communicate intentions, and clearly focus on business case and benefits. This program uses integrated and experiential methodologies to provide participants with the theory and practical application to successfully influence others effectively.

Topics include

• Intent and clarity of message

• Targeting content to audience type

• Versatility of communication style

• Physiology, vocality and behavioural rapport

• Communicating compelling messages

• Quality questioning and listening

• Overcoming objections

• Reaching agreement

Learning Outcomes

At the end of this program participants will be able to:

• Influence stakeholders with confidence

• Develop a wider range of influencing skills and strategies

• Create tailored strategies for individual stakeholders

• Improve self-awareness of strengths and limitations of own individual style

• Structure and deliver information more persuasively.

• Manage push back and opposing views of stakeholders or management.

Target Audience

Participants who need to reach outcomes by navigating internal and external stakeholders effectively.

Program Length

1 Day

Maximum Number of Participants

10 participants (1 Facilitator)

20 participants (2 Facilitators)

Additional Modules

Additional modules can be offered as a follow up session, including:

• Managing Complaints (1/2 day)

• Individual coaching for specific need (2 hours )

For more details and pricing please...

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