Whether dealing with individuals in teams, management or clients, the ability to understand others, and apply this understanding is critical to success in the workplace. This workshop will show you how to use your personal power to influence and gain support from your customers, team, and peers in achieving your objectives. The learning emphasis is on how to apply versatility in communication to create and maintain rapport with a range of different behavioural preferences and how to tailor communication to maximise personal influence. The program uses a personal profile system as a starting point and framework for understanding personality and behavioural theory within the scope of influencing others. The models create self awareness in each participant and awareness of what motivates others to act. Interactive role-plays are developed to simulate workplace situations throughout the workshop. A professional facilitator/actor challenges participants to apply techniques to realistic workplace scenarios.